Every technician at our facility is trained to our high standards of packing corals. Each and every animal is securely placed in 4 mil poly bags filled with the appropriate amount of water. We then seal them with a special aluminum fastener for a water tight seal. From there the bags are placed into 1.5" insulated shipping containers to protect them from the elements and maintain consistent temperatures during transit. Heat and cold packs are also used if needed based on your zip codes weather the following morning.
The containers are placed into corrugated boxes and shipped UPS Overnight to arrive at your doorstep the very next morning (unless you're in a rural area, then afternoon). Every package is shipped with our "Coral ID Packing Slip" that contains the names of your items under a hi-res photo of each of them for easy identification.
- All orders are shipped via UPS Overnight - the absolute best way to ship live animals. The day your order ships, you will receive an e-mail containing your UPS tracking number. Someone must be available at the time of delivery to prevent livestock from being exposed to the rain and/or extreme temperatures. We recommend you hold at facility if possible, this is the best method for the animals.
- We will hold orders for a maximum of 2 weeks upon request.
- 20% cancellation fee for any WYSIWYG order cancellations or store credit for 1 year.
- eBay orders and purchases do not qualify for/towards free shipping. You may however combine an eBay order with free shipping from a website order over $199 and get free shipping that way. Live Sales and the Live Sale After Sales do not qualify for free shipping. You must purchase a shipping module for Live Sales.
- We do not ship Livestock to Puerto Rico, Hawaii, Alaska or outside the continental US at this time.
We do not require signature for delivery, but we urge you to please put your livestock in your aquarium as soon as it is delivered. Coastal Reef Aquariums reserves the right to adjust shipping costs and delivery fees based on the combination of and selection of an order in instances where shipping could not properly be calculated at check out.
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